It is with great sadness that I am writing this email to you today. If you’re like me you’ve been looking forward to coming to CranHill for your stay. Well, that stay is, unfortunately, going to have to wait just a little while longer.
Yesterday, Governor Whitmer announced that the Stay-At-Home order will remain in effect until May 28th. With this order, she has essentially required CranHill’s Campgrounds and Cottage Rentals to remain closed until at least May 28th. As difficult as this is for us, we rejoice because as a Christian organization we get to represent Christ in honoring the authorities over us (Romans 13 and 1 Peter 2:13).
Believe me, we really want to be open, and we really want you here. We not only desperately need the revenue, but we simply love the ministry that happens while you’re here. You’re not just like family… you are family.
You are entitled to a full refund without cancellation fees because we are required to cancel your reservation.
You may choose one of the following options:
DONATE your received payments to CranHill to help support the current financial needs of this ministry. In this case, you will receive a tax receipt for 100% of the funds donated and you can then make another reservation for a future date.
REBOOK your received payment for a future date during the 2020 camping season. In this case, we would love to help you find another date this summer.
REFUND Your received payment will be 100% refunded to you. Refunds will be processed within two weeks of your reservation date and credited back to your credit card or sent by check.
If you choose Option 1 or Option 3, we will process your request and you will receive the proper communication showing your donation or your refund.
If you choose Option #2, we will give you a phone call to assist your rebooking. Or feel free to give us a call during normal office hours at your convenience.
We are still planning to open the campground and cottages this season just as soon as we can. Please stay tuned to our website and social media for further updates. You might also want to catch a new weekly update video called “The Porch.”
Thank you so much for your partnership and prayers during these unique days. We continue to pray for all our guests, that the Lord would make these days a great time of family connectedness to each other and to the Lord regardless of all that is happening around us.
Blessings, and we look forward to seeing you soon here at the Ranch.